Benefits Call Center Coordinator

About Our ClientThe organization provides essential services and solutions to major corporations and government entities, supporting programs that impact millions of people. It operates within the customer service and benefits administration industry, helping manage complex benefits inquiries, enrollment processes, and member support needs efficiently at scale.About the OpportunityThe Benefits Call Center Coordinator manages benefits-related customer service interactions and supports day-to-day benefits administration workflows. This role handles high volumes of inquiries while ensuring accurate, professional, and timely communication. The position contributes to operational efficiency, service quality, and a positive customer experience by following established procedures and effectively navigating multiple systems.Responsibilities• Manage high volumes of benefits-related inquiries in a call center environment.• Follow established instructions, scripts, policies, and documented procedures while adapting to changing business needs.• Research customer questions across multiple applications and systems to identify accurate solutions.• Balance multiple tasks, workflows, and projects while meeting quality standards and service level agreements.• Maintain professionalism, patience, and composure when handling challenging or high-pressure interactions.• Document customer interactions and required information accurately.• Collaborate effectively with team members and internal partners to resolve customer issues.• Use Microsoft Office and virtual collaboration tools to complete daily responsibilities.• Adapt to process, system, and workflow changes while maintaining consistent service quality.Requirements• Must be at least 18 years old.• High school diploma or equivalent.• Successful completion of a required criminal background check.• Previous customer service or call center experience.• Strong multitasking, adaptability, and organizational skills.• Excellent verbal and written communication skills.• Ability to navigate and work across multiple applications, potentially including 10 or more systems, to research and resolve customer inquiries.• Ability to successfully complete mandatory paid training.• Ability to pass the required internet speed test and maintain an Ethernet-capable connection.• Must reside in a state that complies with applicable wage and employment requirements; certain locations may be excluded.Pay Range and Compensation Package• Pay rate: $18.44 per hour.• Estimated annual salary range: $33,600–$42,000.• Eligibility for bonuses or incentive opportunities based on business needs and applicable program requirements.• Actual compensation may vary based on location, experience, performance, and other relevant factors.Benefits & Perks• Paid training.• Career growth and development opportunities.• Medical, dental, and vision insurance options.• Life and disability insurance.• Retirement savings plan.• Paid holidays and paid time off. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.