Benefits Analyst

Responsibilities

• Manage employee questions related to leave programs and associated benefit offerings, including health, welfare, commuter coverage, pay cycle impacts, and eligibility matters.
• Review benefits situations carefully and provide accurate, timely guidance while helping employees understand available options and next steps.
• Communicate directly with external agencies and other partners to resolve issues, gather updates, and support case follow-through.
• Learn plan provisions, leave program rules, and public benefits resources in order to navigate cases effectively and provide informed support.
• Investigate problems independently, identify practical solutions, and escalate sensitive matters appropriately when needed.
• Maintain a high level of responsiveness while supporting employees and partners in a demanding, time-sensitive setting.

Requirements

• 4–7 years of hands-on experience in benefits administration, with a strong emphasis on leave of absence support.
• Working knowledge of benefits functions such as benefits coordination, benefits analysis, and compensation and benefits processes.
• Familiarity with leave programs, including FMLA, and the ability to interpret eligibility and related benefits information accurately.
• Proven ability to think independently, take initiative, and solve problems with confidence.
• Strong customer service skills with the ability to communicate clearly and effectively across a range of audiences.
• Excellent interpersonal skills and comfort working directly with outside agencies and internal teams.
• Ability to stay organized and effective in a high-pressure environment with competing priorities.

Qualifications

The ideal candidate brings strong judgment, a service-focused mindset, and the ability to build effective working relationships with external agencies and internal stakeholders.

Skills

• Detail-oriented
• Confident problem solver
• Effective communicator
• Organized and efficient

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance

Pay

Compensation will be commensurate with experience.

Schedule

This is a Contract position based in New York, New York.