Benefit Program Technician - OOC Family Eligibility

About the role

The Benefit Program Technician supports the Child Care Subsidy Program within the Department of Elementary & Secondary Education. This program aims to assist eligible parents/guardians with child care costs, ensuring children have access to early learning opportunities.

Responsibilities

• Review applications and determine initial/continuing eligibility for families needing child care assistance.
• Enter information in the state’s web-based child care data system used to process applications.
• Authorize child care assistance based on the family’s need for care and selection of child care provider(s).
• Ensure families meet eligibility criteria per state and federal requirements for income-based and/or protective services.
• Respond in a timely manner to phone calls and emails from parents regarding their child care assistance.
• Maintain up-to-date and complete records of family eligibility and prepare reports or summaries as needed.
• Ability to perform a variety of tasks with accuracy.
• Collaborate with staff in the Office of Childhood on requirements related to child care subsidy, including authorizations, payments, and investigations.
• Afford support in answering phone calls for the Subsidy section and other sections in the Office of Childhood, as needed.
• Assist with administrative duties, as needed.
• Maintain familiarity with child care subsidy policies and procedures.
• Maintain familiarity with all Department policies and procedures.
• Demonstrate regular, reliable, and engaged attendance.
• Perform other duties as assigned.

Requirements

• Graduation from high school or High School Equivalency.
• One year of relevant work experience.

Qualifications

• Ability to perform a variety of tasks with accuracy.
• Collaborate with staff in the Office of Childhood on requirements related to child care subsidy, including authorizations, payments, and investigations.
• Assist with answering phone calls for the Subsidy section and other sections in the Office of Childhood, as needed.
• Assist with administrative duties, as needed.
• Maintain familiarity with child care subsidy policies and procedures.
• Maintain familiarity with all Department policies and procedures.
• Demonstrate regular, reliable, and engaged attendance.

Skills

• Ability to perform a variety of tasks with accuracy.
• Collaborate with staff in the Office of Childhood on requirements related to child care subsidy, including authorizations, payments, and investigations.
• Assist with answering phone calls for the Subsidy section and other sections in the Office of Childhood, as needed.
• Assist with administrative duties, as needed.
• Maintain familiarity with child care subsidy policies and procedures.
• Maintain familiarity with all Department policies and procedures.
• Demonstrate regular, reliable, and engaged attendance.

Benefits

• The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.
• Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.

Pay

• The salary range listed in this job description is a base salary. Applicants eligible for years-of-service adjustments or shift differentials may exceed salary range listed above.

Schedule

• This position will be located at 8800 E. 63rd, Suite 600, Raytown, MO 64133.