Benefit Program Associate/Technician
About the role
This position will be located in the Lafayette County/Lexington Resource Center based at 736 S Star Route 13, Lexington, MO.
Responsibilities
Benefit Program Associate: You will serve Missouri residents by assessing their needs when they come into our office seeking assistance. You will help guide them through the process of applying for any of the public assistance programs we administer at the Department of Social Services, Family Support Division. Each day you will:
- Answer questions related to our programs and resources
- Take and distribute information as necessary
- Scan and index information received
- Enter information into our eligibility systems as appropriate
Benefit Program Technician: You will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives. Every day you will:
- Determine initial and continuing eligibility of Missouri citizens for these services
- Interview clients in person and by telephone
- Prepare summaries and much more
Qualifications
Benefit Program Associate: Hold a High School diploma or equivalent and 1-3 years of relevant experience.
Benefit Program Technician: Have a High School Diploma or equivalent and at least four years of customer service OR have a Bachelor's Degree.
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
Skills
- Personable
- Compassionate
- Non-judgmental attitude
Pay
- Benefit Program Associate: $36,515.52 annually ($1,521.48 semi-monthly)*
- Benefit Program Technician: $38,887.92 annually ($1,620.33 semi-monthly)*
- Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay)
Benefits
- Defined pension plan
- Generous amounts of leave and holiday time
- Eligibility for health insurance coverage