Benefit Program Associate/Technician
About the role
The Family Support Division is seeking applications for a Benefit Program Associate/Technician. This position will be in the Jackson County/Kansas City Resource Center based at 615 E 13th St, 1st Floor, Kansas City, MO.
Responsibilities
- Serve Missouri residents by assessing their needs when they come into our office seeking assistance.
- Help guide them through the process of applying for any of the public assistance programs we administer at the Department of Social Services, Family Support Division.
- Answer questions related to our programs and resources.
- Take and distribute information as necessary.
- Scan and index information received.
- Enter information into our eligibility systems as appropriate.
- Determine initial and continuing eligibility of Missouri citizens for these services.
- Interview clients in person and by telephone.
- Prepare summaries and much more.
Requirements
- Benefit Program Associate: High School diploma or equivalent and 1-3 years of relevant experience.
- Benefit Program Technician: High School diploma or equivalent and at least four years of customer service OR Bachelor's Degree.
Qualifications
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
Skills
Personable, compassionate, and have a non-judgmental attitude.
Benefits
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.
Pay
Will be determined by experience and qualifications. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).
Schedule
N/A