Benefit Program Associate/Technician

About the role

This position will be in the Macon County/Macon Resource Center based at 1716-1718 N. Prospect, Macon, MO. You will serve Missouri residents by assessing their needs when they come into our office seeking assistance. You will help guide them through the process of applying for any of the public assistance programs we administer at the Department of Social Services, Family Support Division.

Responsibilities

Benefit Program Associate:

• Answer questions related to our programs and resources
• Take and distribute information as necessary
• Scan and index information received
• Enter information into our eligibility systems as appropriate

Benefit Program Technician:

• Help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives
• Determine initial and continuing eligibility of Missouri citizens for these services
• Interview clients in person and by telephone
• Prepare summaries and much more

Requirements

Benefit Program Associate:

• High School diploma or equivalent
• 1-3 years of relevant experience

Benefit Program Technician:

• High School Diploma or equivalent and at least four years of customer service or
• A Bachelor's Degree

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Qualifications

• Personable
• Compassionate
• Non-judgmental attitude

Pay

• Benefit Program Associate: $36,515.52 annually ($1,521.48 semi-monthly)
• Benefit Program Technician: $38,887.92 annually ($1,620.33 semi-monthly)
• Will be determined by experience and qualifications
• Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay)

Benefits

• Defined pension plan
• Generous amounts of leave and holiday time
• Eligibility for health insurance coverage

Schedule

Recruitment Area: Accepting applications from all qualified applicants.