Bellperson - Hidden Pond

About the role

Join the team at Hidden Pond in beautiful Kennebunkport, Maine, as a Bell Person and help create a warm, welcoming arrival experience for every guest. As one of the first and last points of contact, you will play a key role in delivering exceptional hospitality by assisting with luggage, providing property and area information, and ensuring each guest’s stay begins and ends seamlessly. This is an ideal role for someone who is personable, attentive, and passionate about creating memorable guest experiences in a serene, nature-inspired setting.

Responsibilities

• Work closely with guest services team to review occupancy, guest check-ins, VIPs, and special needs.
• Welcome guests as they arrive at Lodge and escort them to the front desk.
• When applicable, lead guests to their room and give full room orientation.
• Absorb guests with luggage if requested.
• Help maintain cleanliness of pool areas, Back Porch Bar, and firepit area.
• When applicable, assist activities supervisor with set up and breakdown needs.
• Assist guests with luggage during departures.
• Provide delivery of additional items and amenities to guest rooms as needed.
• Conduct property walk-throughs and inspect all public spaces to ensure safety, cleanliness, and security.
• Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests’ needs.
• Have full knowledge of all parking options on property.
• Inform yourself of all events taking place on property.
• Work closely with drivers and front desk agents to maximize guest experience.
• Review administered reports daily, such as in-house rooming list, arrivals and departures.
• Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed.
• Use Akia to submit maintenance tickets and monitor cross-departmental communication during shift.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Attend departmental meetings and training sessions as required.
• Assist in training new staff as requested.
• Deliver bikes or golf carts to guests as requested.
• Willingness to work weekends, holidays, and/or flexible hours based on business needs.
• Use safe work practices daily. Report any unsafe areas to maintenance and Guest Services Manager.
• Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace.
• Comply with all time and attendance policies.
• Comply with all uniform, dress code, and appearance standards.

Qualifications

High school diploma or equivalent. Previous experience in a hospitality setting preferred. Must have strong customer service skills, be able to communicate effectively, and possess a positive attitude. Must be able to lift up to 50 lbs. and stand for extended periods of time.

Skills

• Excellent customer service skills
• Strong communication skills
• Ability to work independently and as part of a team
• Positive attitude and ability to handle multiple tasks simultaneously
• Knowledge of emergency evacuation procedures

Benefits

Kennebunkport Resort Collection offers competitive wellness options and perks for both Part Time and Full Time employees; Employer-subsidized medical, dental, and vision insurance, Company-funded $25K in complimentary life insurance and $1K/mo. in disability, Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options, Additional Health & Wellness benefits including prescription and gym membership discounts, Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals, Flexible and understanding work-life equality, Family Matters Program of 3+ months paid parental leave for new parents, 401k employer match, up to 4% of salary, Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments, Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations, Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations, Gold Card annual complimentary restaurant allowance for managers, Discounted lodging rates from New England Inn & Resort Association partners, Customized learning opportunities for all employees, Carve out a path for internal leaders with motivated career goals, Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities, Supportive, open workplace culture, Company-funded Employee Assistance Program for life and mental health resources.

Pay

Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments.

Schedule

Flexible schedule based on business needs, willingness to work weekends, holidays, and/or flexible hours.