Bellperson

About the Role

The Bellperson provides exceptional guest service by assisting with luggage, warmly greeting guests upon arrival, and delivering a range of services that enhance the overall guest experience. This role ensures guests feel welcomed, valued, and well-supported from the moment they arrive through the duration of their stay at Hawks Cay Resort.

Responsibilities

• Greet guests upon arrival with a warm, friendly, and professional demeanor.
• Assist guests with luggage, guide them to their rooms, and provide any needed support.
• Deliver and retrieve guest items (luggage, packages, amenities, etc.) promptly and efficiently.
• Provide accurate information about resort facilities, amenities, local attractions, and services.
• Escort guests to their rooms and explain key room features and resort amenities.
• Assist with parking and retrieving guest vehicles when valet services are required.
• Handle guest requests for additional services, including transportation arrangements and recommendations for local dining and activities.
• Maintain a neat and organized bell desk, ensuring luggage carts, keys, and other equipment are readily available.
• Address guest concerns or complaints professionally and escalate issues to management when necessary.
• Assist with loading and unloading luggage at the resort entrance or transportation areas.
• Treat all guest belongings with care and ensure security at all times.
• Support special guest needs, such as coordinating wake-up calls or room service requests.
• Provide support to the concierge team as needed with reservations and guest inquiries.
• Maintain a professional appearance and demeanor at all times.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• Previous experience in hospitality or customer service preferred but not required.
• Excellent communication and interpersonal skills.
• Friendly, helpful, and professional attitude.
• Strong organizational and time-management skills.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Basic knowledge of the local Florida Keys area, amenities, and attractions preferred.
• Ability to stand, walk, and lift for extended periods.

Physical Requirements

• Ability to lift and carry luggage (typically 20–50 lbs, depending on guest needs).
• Ability to walk, stand, and bend for extended periods.
• Ability to navigate stairs, ramps, and various areas of the resort.

Work Environment

• Primarily works in the resort lobby, guest rooms, and transportation areas.
• May work outdoors in valet or arrival areas and in varying weather conditions.
• Operates in high-traffic areas while interacting with a diverse range of guests.

Benefits

• Competitive hourly wage
• Health, dental, and vision insurance (eligibility based on hours worked)
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on resort accommodations, dining, and activities
• Professional development and training opportunities
• Employee recognition programs
• Complimentary or discounted meals (based on position)
• Housing options may be available for eligible associates
• Supportive, team-oriented work environment in a beautiful Florida Keys resort setting