Bellperson

Timbers Jupiter is seeking a courteous and reliable Bellperson to deliver exceptional guest service by assisting with luggage handling, escorting guests, and creating a seamless, welcoming arrival and departure experience.

Responsibilities

• Identify owner/guest needs and provide information regarding policies, services, and amenities.
• Ensure collection and delivery of owner/guest luggage and equipment in an efficient and timely manner.
• Tag baggage and return identification slips to owners/guests.
• Escort owners/guests to their assigned town home, placing luggage inside.
• Inspect guest town homes for order and adequate supplies; inform owners/guests of town home amenities.
• Ensure safe storage of personal items.
• Transport departing owner’s/guest’s luggage from the town home to the lobby, then into a car or taxi after reconfirming with the owner/guest.
• Respond to owner/guest requests and queries, providing knowledgeable, efficient, and helpful information.
• Assist with answering the telephone, taking messages, transferring calls, or handling inquiries.
• Maintain basic knowledge of SMS to look up last names and town home numbers.
• Accurately record the correct name, town home number, and any damage on each vehicle arriving at the resort.
• Drive safely at all times to protect company assets.
• Maintain all radios and earpieces for future use.
• Ensure cleanliness of the porte-cochere and remove snow/ice from driveways.
• Observe safety precautions to protect resort and owner/guest property.
• Contribute to the efficiency and effectiveness of the unit’s service by offering suggestions and participating as an active team member.
• Demonstrate courteous and cooperative behavior when interacting with the public and staff.
• Perform all duties and tasks assigned by management.

Requirements

• High School Diploma/GED; or an equivalent combination of education, training, and experience.
• Knowledge of department policies and procedures.
• Familiarity with Jupiter and surrounding area amenities.
• Understanding of luggage handling practices and procedures.
• Proficiency in record-keeping principles and practices.
• Correct use of business English, including spelling, grammar, and punctuation.
• Techniques for dealing with individuals from various socio-economic, ethnic, and cultural backgrounds, both in person and over the telephone.

Skills

• Perform bellperson duties efficiently and effectively.
• Determine the nature of a visitor’s needs and recommend appropriate actions or solutions.
• Communicate effectively in English over the telephone.
• Resolve varied owner/guest issues, concerns, and requirements.
• Interface with resort staff to ensure owner/guest needs are met satisfactorily.
• Handle luggage efficiently.
• Use initiative and independent judgment within established procedural guidelines.
• Organize work, set priorities, and meet critical deadlines.
• Contribute effectively to team or work unit goals, objectives, and activities.
• Establish and maintain effective working relationships with those contacted in the course of work.

About the Company

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs, and resort communities located in some of the world’s most sought-after destinations. We are passionate about creating remarkable experiences with world-class hospitality while exposing our owners and guests to the humble authenticity of every location we call home.

About the Property

Leisure reigns supreme for our guests at Timbers Jupiter. Surrounded by iconic golf, mellow waterways, and rich foliage, our staff guide guests to make the most of these natural amenities while preserving the environment we are fortunate to work and reside in. Our team members reflect the small-town hospitality that permeates Jupiter.

Core Values

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have, whether in hospitality operations management, asset management, development, or sales & marketing.

Benefits

• Company 401K with 100% match up to 4%.
• Florida Blue Health Insurance.
• Aetna & Delta Dental.
• Employee Assistance Program.
• Company-paid Life Insurance, Short-Term Disability (STD) insurance, and Long-Term Disability (LTD) insurance.
• Employee Discount Program.
• Family Life Insurance.
• HSA and FSA programs.

Physical/Mental Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility to work in an office setting and use standard cleaning equipment.
• Stamina to stand, stoop, squat, and bend for extended periods of time.
• Agility to perform services over an extended period of time.
• Strength to lift and carry up to 75 pounds.
• Vision to read printed materials and computer screens.
• Dexterity to utilize computer equipment.
• Hearing and speech to communicate in person or over the telephone.