Bellperson

About the role

The Bellperson is responsible for providing a warm, welcoming first and last impression for guests while assisting with luggage handling, room escorts, and general guest support. This role plays a key part in delivering exceptional hospitality by ensuring guests feel supported, informed, and valued throughout their stay. This position operates in a fast-paced, guest-facing environment within the hotel lobby and entrance areas, requiring frequent standing, walking, and physical activity including lifting and carrying luggage. Success in this role requires strong customer service skills, professionalism, and the ability to remain attentive and responsive in a high-traffic hospitality setting.

Responsibilities

• Guest Arrival & Departure Services
  • Greet guests upon arrival and departure in a friendly, professional manner.
  • Assist guests with loading, unloading, and transporting luggage.
  • Escort guests to their rooms and provide a brief orientation of room features (TV, thermostat, Wi‑Fi, etc.).
  • Provide a welcoming and memorable first and last impression for all guests.
• Guest Assistance & Support
  • Respond promptly to guest requests and service needs.
  • Store and retrieve guest luggage securely and efficiently when needed.
  • Assist with coordinating valet services, taxis, or rideshare transportation.
  • Support guest inquiries regarding hotel services and amenities.