Bellperson

About the Role

The Doorperson at Omni Hotel at The Battery Atlanta is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities

• Greet guests and welcome them to the hotel.
• Unload guest luggage from a variety of types of transportation and bring it inside to the bell stand.
• Assist the bell stand in the transport and storage of guest luggage as needed.
• Direct/escort guests to the Front Desk.
• Call for taxis or other methods of transportation as needed.
• Properly log all trips originating from the “bell stand”.
• Be knowledgeable of all hotel amenities and points of interest in the surrounding area.
• Load luggage into a variety of types of transportation for departing guests.
• Thank guests for choosing the hotel upon their departure.
• Ensure the public areas (lobby, front drive) are maintained, clean, and tidy by partnering with the Housekeeping Department.
• Control the traffic flow in and out of the motor lobby.
• Interact with other departments to ensure guests’ needs are satisfied.
• Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.
• Proactively seek ways to improve the hotel experience for guests.
• Encourage and build mutual trust, respect, and cooperation among co-workers.
• Maintain a professional, neat, and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations.
• Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Requirements

• Previous luxury hotel experience is required.
• Valid driver’s license required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, with the ability to multi-task, detail orientation, and excellent organizational skills.
• Knowledge of the surrounding area and all of its attractions.
• Willingness to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Highly developed customer service skills; possessing a friendly, approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels and passion for providing warm, engaging, and personalized service.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to report to work on time and when scheduled.
• Ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Clear, concise written and verbal communication skills; comfortable speaking to guests.
• Ability to communicate clearly and pleasantly both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include payroll systems.