BELLPERSON

Responsibilities

• Show guests to their rooms and assist with luggage.
• Explain hotel facilities, locations, hours of operation, and answer guest questions.
• Check luggage for guests (day and overnight storage).
• Maintain a visible and accessible station in the lobby to assist guests promptly.
• Open doors and greet guests in a friendly, courteous manner.
• Maintain cleanliness of the bellstand, lobby, and baggage room.
• Clean lobby doors and windows when not assisting guests.
• Post daily events and entertainment boards in the lobby.
• Ensure open communication across shifts using the intershift log.
• Deliver messages and valet services to guest rooms.
• Perform airport pickups and drop-offs for guests in a timely and friendly manner; inspect vehicles.
• May perform valet duties as required.
• Assist front desk with key inventory twice weekly.
• Comply with attendance rules and maintain regular availability.
• Perform any other job-related duties as assigned.