Bellperson

About the Role

As a Bell Attendant at the Grand Geneva Resort & Spa, you'll warmly escort guests to and from their accommodations, assist with luggage, and ensure they are fully acquainted with their room and its features in a friendly and courte manner.

Grand Geneva in Lake Geneva is a 1,300-acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

Responsibilities

• Warmly greet guests and stay calm and attentive during busy periods or emergencies.
• Assist with luggage, retrieving and transporting items to guest rooms via bell cart.
• Match luggage tags, issue claim tickets, and manage luggage storage as needed.
• Direct guests to hotel areas and provide helpful guidance.
• Listen to guest inquiries, offer accurate information, and assist as needed.
• Perform other tasks as assigned.

Requirements

• High School Diploma/GED preferred.
• 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
• Overall knowledge of proper guest service, standards, and code of conduct.
• Outgoing and friendly personality with a general knowledge of computer and radio functions as well as ability to find a need and take care of an issue.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Physical stamina to complete repetitive manual labor tasks.

Benefits

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment)
• Company-paid life insurance
• Employee assistance program
• 401k with employer match

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.