Bellperson

About the Role

The Hilton Milwaukee is seeking a Bellperson to welcome guests, assist with luggage and transportation needs, and ensure a memorable experience from arrival to departure. Join our team as we complete a $40 million renovation, transforming our guest rooms, event spaces, and grand lobby into a modern elegance. As Milwaukee’s largest hotel and a historic gem, we offer 554 guest rooms and over 34,000 square feet of meeting space, solidifying our reputation as the city’s premier meeting and convention destination.

Responsibilities

• Greet arriving and departing guests with warmth, courtesy, and professionalism.
• Escort guests to and from accommodations, assisting with luggage and providing an introduction to hotel features and services.
• Safely load, transport, and deliver guest luggage and packages using bell carts as needed.
• Tag, organize, and store luggage for individuals and groups, maintaining accuracy and efficiency.
• Provide valet assistance by safely parking and retrieving guest vehicles when necessary.
• Direct guest flow throughout the hotel, offering clear directions and assistance.
• Respond to guest inquiries, providing helpful and accurate information about hotel services and local attractions.
• Assist with lobby safety and flow during busy periods or emergencies, remaining calm and attentive at all times.
• Perform additional duties as assigned, which may include supporting Front Desk or Concierge operations.

Requirements

• Strong customer service skills with a professional, friendly demeanor.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to grasp, lift, carry, push, and pull luggage and packages up to 55 lbs. continuously throughout the shift.
• Ability to stand, walk, bend, stoop, and climb stairs for extended periods.
• Ability to read and understand luggage tags, claim checks, and related information.
• Manual dexterity and physical stamina to perform job functions safely.
• Must adhere to the Local 122 Collective Bargaining Agreement regulations, with the option to obtain union membership after 90 days of employment.
• Prior hospitality or guest service experience preferred.

Pay

$13.93 per hour.

Schedule

Part-time, hourly (Union). Shift availability varies, including weekends and nights.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.