Bellperson

Responsibilities

• Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Keeps record of all arriving/departing and in-house guests
• Provides transportation throughout Sunriver, Mt. Bachelor and surrounding area as needed
• Maintains records for all VIPs, special requests, etc.
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Provides accurate directions and resort information for guests
• Upsells other resort services and amenities to guests including Destination
• Delivers
• Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate
• Schedules travel arrangements for guests
• Aids in luggage storage and retrieval
• Opens car doors for guests
• Bell parks cars
• Maintains knowledge of valet parking lot flow
• Performs special deliveries or errands for guests
• Delivers automobiles to guests ready to drive, which will require snow removal during winter season
• Provides daily custodial duties for the inside and outside of main lodge and parking areas
• Inspects vehicle for damage; documents required repairs
• Inspects vehicle for operating condition and rectifies any deficiencies (i.e., tire pressure, oil/fuel/water levels)
• Inspects vehicle for cleanliness, inside and out; rectifies any deficiencies
• Solves guest problems
• Logs all guest issues in HotSOS and provides appropriate follow up
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)
• Reports all safety incidents to on-duty supervisor

Qualifications

• High school diploma or equivalent
• Prior hospitality experience preferred
• At least one year customer service experience preferred
• Valid driver’s license
• Must be a United States citizen or possess a valid work permit
• Must be able to read, write and speak English
• Must have excellent computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must be able to stand on feet throughout the shift, with intermittent periods of walking
• Must be able to lift, carry, push & pull up to 50 lbs