Bell/Door Attendant - Part Time - The Langham, Chicago

About the role

This position helps create a guest’s first and last impression of The Langham, Chicago and is therefore critical to creating the right ‘image’ of our hotel and our company. The colleague in this post must embody Langham’s Enchanting Service and perform in accordance with the Langham Brand standards and the Forbes service standards.

Responsibilities

• Present a warm, hospitable attitude to all guests.
• Maintain driveway traffic flow to allow main hotel entrance accessibility, ensuring ample space for passenger and luggage loading and unloading.
• Greet guests immediately with a friendly and sincere welcome.
• Open car doors for arriving and departing hotel customers.
• Assist with acquiring taxi cabs for guests and confirm destination with driver; advise on travel time.
• Respond immediately to guest inquiries regarding hotel features, services, and assistance.
• Provide clear and understandable directions to hotel facilities and nearby attractions.
• Move from door post to other areas throughout the hotel in response to guest needs.
• Read luggage tags and provide claim tickets to ensure appropriate delivery.
• Grasp, lift, and/or carry or otherwise move packages, luggage, or boxes from cars, buses, and vans, placing them onto baggage carts or in a secure area for retrieval by bell staff.
• Answer the entrance telephone and provide clear, accurate information to guests and employees.
• Maintain an alert and attentive demeanor at all times, remaining calm during periods of heavy business volumes.
• Advise housekeeping as necessary and assist personally to maintain a clean, orderly appearance of the main hotel entrance.
• Clearly communicate guest parking procedures and applicable costs to arriving guests.
• Operate the hotel house car as needed.
• Familiarize yourself with the area of 10 blocks surrounding the hotel to better assist guests with inquiries.
• Abide by all hotel policies, guidelines, and standards, most of which are outlined in the hotel’s Colleague Handbook.

Requirements

Physical Demands

• Stand at the front door for long periods of time.
• Frequent bending and lifting of guest luggage, hotel deliveries, and car doors.
• Opening doors for guests as they approach.
• Responding to audible cues and requests from guests, taxis, and hotel management via telephone, radio, and messaging equipment.
• High levels of interaction with all types of people to attend to the express or implicit wishes or needs of hotel guests.
• Immediate response to guest requests.

Skills

• Ability to effectively communicate verbally in English with the hotel’s sophisticated clientele about matters involving the hotel and any aspect of a guest’s stay.
• Ability to work cohesively as part of a team.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy, and collect accurate information.
• Ability to read English to ascertain information from luggage tags and claim checks, and write numbers and names on claim checks and rooming lists.
• Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and services.
• Considerable knowledge of Chicago and the surrounding areas.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision within two weeks after beginning work.

Qualifications

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities. High school diploma preferred.
• No prior experience required. Prior hospitality or guest service experience preferred.
• No special licenses required.

Pay

Salary range: $14.75 - $18.43 per hour.

Benefits

• Vacation pay and sick/personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law).
• 401k plan with Roth option (employer match up to 4% after one year of employment).
• Pet insurance, ID theft protection coverage, prepaid legal (available for purchase).
• Free meals while on duty.
• Uniforms and cleaning of uniforms (for applicable positions).
• Free and discounted hotel stays.
• Discounted parking.

About the location

The Langham, Chicago is housed in a skyscraper designed by renowned architect Mies van der Rohe, offering majestic views of the cityscape, the Chicago River, and Lake Michigan. Situated in downtown Chicago, the hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier.