BDC Service Liaison

Clearwater, FL 33763 Posted: 09/30/2026 Employment: Full-time Pay: $49,000.00 - $60,000.00 per Year Department: BDC Experience: Intermediate Company Description Take the wheel of your career — amazing opportunities await at Dimmitt Automotive Group! Join a fourth-generation, family-owned organization and recognized employer of choice, proudly serving the Tampa Bay community for over 100 years. We’re not just hiring — we’re building careers. Enjoy a people-first culture, competitive benefits, and real opportunities to grow. If you’re ready to take the next step, this could be the opportunity you’ve been waiting for! Job Description We are seeking a representative to work in our automotive Business Development Center. The Service Liaison is responsible for receiving all inbound customer calls to schedule service appointments. The Service Liaison responds to inquiries via internet, phone and visits to the dealership. He or she answers incoming telephone calls in a warm, helpful, and professional manner. Outgoing calls and incoming assigned tasks are part of the daily routine. This is a performance based position in a busy call center environment. In addition to providing the best possible automotive experience for our guests, our purpose is to make a difference in people’s lives. If you share that same relationship-based, servant’s heart attitude, this position is for you! The ideal candidate for this position has a high school diploma or GED, and previous call center experience is preferred. He or she must have strong interpersonal skills and a talent for working with both staff and customers. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position. Responsibilities Schedule service appointmentsContact service customers after their visit to monitor quality control and satisfactionResponsible for maintaining high customer satisfaction and retentionDemonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Guests and AssociatesPerforms other duties as assigned Qualifications High school diploma or GED requiredPrevious call center experience preferredAbility to handle prolonged periods of computer and phone usageAbility to follow script to ensure consistency and professionalism with all callsStrong organizational skillsProfessional appearanceAbility to read, write, and comprehend written instructions and informationDemonstrated customer service skillsExcellent telephone manner with clear, concise and professional communication skillsStrong relationship building skills with a high degree of responsiveness and integrityAbility to multi-task and problem solveStrong computer skills and ability to learn new software applicationsEnthusiastic team player Benefits Medical Health Savings AccountTelehealthDental Vision Basic Group Life and AD&D – Employer ProvidedVoluntary Life Insurance – Employee / Spouse / Child(ren)Long Term DisabilityShort Term Disability Accident/Critical Illness401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years Wait, there’s more! Employee Assistance ProgramPaid HolidaysPaid VacationAssociate Discounts on Vehicle Purchases, Parts, and Service