BDC Service Liaison

Homosassa, FL 34448 Posted: 10/16/2026 Employment: Full-time Pay: $16.00 - $17.00 per Hour Department: Service Experience: Intermediate Company Description Village Cadillac Toyota, the largest volume dealer in Citrus County, is proudly part of the Dimmitt Automotive Group—celebrating 'A Century on the Road' with a legacy spanning four generations and 100 years of excellence. Job Description Maintain liaison with volume customers, such as fleet owners or leasing companies.Make outbound phone calls to engage with customers and promote internal services and/or current programs.Maintain department correspondence and files.Administer alternate transportation programs.Resolve customer problems and complaints.Maintain service reservations system.Make reminder calls to customers in advance of their reservation.Greet customers, assign sequence numbers, obtain and verify customer and vehicle data, and retrieve vehicle history files.Route appropriate customers to quick-service operations.Maintain housekeeping and organization of personal work area.Schedule daily activities for all courtesy drivers.Other duties as assigned. Requirements Create a safe work environment where everyone is treated with dignity, compassion and respect.Provide superior quality service to internal and external customers.Be an effective team member who is innovative, proactive and focused on quality improvements.Work effectively with staff, customers and all levels of management.Present a positive and professional image to customers, staff and vendors.Manage multiple projects and duties simultaneously.Meet critical deadlines.Ability to read and comprehend instructions and information.Communicate both in writing and in person.Maintain close working relationship with service advisors and technicians on scheduling of repairs and quality control.Show professional approach towards customers, co-workers and public at large.Demonstrates adherence to company procedures.Use a computer and a calculator. Be trained on service department's computer system. Qualifications Education/Training High School diploma or the equivalent or one to three months of related experience/training. or the equivalent combination of education and experience. Valid in-state Driver's license and good driving record Benefits Medical Health Savings AccountTelehealthDental Vision Basic Group Life and AD&D – Employer ProvidedVoluntary Life Insurance – Employee / Spouse / Child(ren)Long Term DisabilityShort Term Disability Accident/Critical Illness401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years Wait, there’s more! Employee Assistance ProgramPaid HolidaysPaid VacationAssociate Discounts on Vehicle Purchases, Parts, and Service