BDC Agent - Call Center Representative

About the role

At Performance Kings Honda, we don’t just sell cars—we build careers. As the Top Volume Honda Dealer in Cincinnati for 12 consecutive years, we’ve created a winning culture where success is the standard, not the exception. Our achievements include being a 5-Time President’s Award Recipient and 4-Time Master’s Circle Award Winner. When you join our call center team, you’re joining a dealership that knows how to win.

Responsibilities

• Assist customers with questions about vehicle availability, services, and appointments
• Make outbound calls to follow up with leads and scheduled appointments
• Convert inquiries into confirmed appointments and sales
• Maintain accurate records of all customer interactions in our CRM
• Collaborate with sales team to ensure seamless customer experience
• Maintain dealership service and inventory knowledge
• Offer vehicle values to service appointments daily

Requirements

• High school diploma or equivalent preferred, not required
• Previous customer service or call center experience is a plus
• Bi-lingual candidates are encouraged to apply (not required)
• Must be coachable
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable using computers and CRM systems
• Possess a good driving record

Performance Kings Honda is a drug-free workplace.

Pay

$16.00 - $19.00 per hour plus bonuses.

Schedule

Flexible hours available (mornings, afternoons, evenings, weekends) with a 40-hour workweek.

Benefits

• Paid PTO
• 401k retirement plans with generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and services