BDC Agent and Phone Operator | Full-time

About the role

Join the Team at Thelen Auto Group!

Looking for a fast-paced position where your personality, communication skills, and attention to detail truly make a difference? Thelen Auto Group is seeking an energetic, dependable, and customer-focused individual to join our team as a full-time Phone Operator & BDC Representative.

Responsibilities

• Professionally answer and direct inbound calls using a multi-line phone system
• Absorb and provide exceptional customer service on every call and online inquiry
• Complete, respond to, and assign internet leads across the dealership group
• Perform outbound service follow-up calls
• Help maintain accurate and organized customer databases
• Work across multiple systems and screens efficiently while maintaining accuracy
• Aid with additional administrative and customer support tasks as needed

Requirements

• Positive attitude with strong communication and customer service skills
• Strong attention to detail and ability to stay organized in a fast-paced environment
• Ability to multitask effectively while maintaining accuracy
• Comfortable talking on the phone while typing and navigating multiple computer systems
• Excellent phone etiquette and professional communication skills
• Proficiency with computers and Microsoft Excel
• Ability to work independently and as part of a team
• 1+ year of customer service experience preferred
• Experience with multi-line phones, and CRM systems— but we are willing to train the right person!
• Ability to sit at a computer and work on the phone for extended periods
• Availability Monday through Friday, with rotating Saturdays required

Qualifications

• High school diploma or equivalent
• Valid driver’s license

Skills

• Customer service skills
• Multi-tasking abilities
• Computer proficiency
• Attention to detail

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance
• 401(k) matching
• Referral program
• Health savings account

Pay

Competitive salary based on experience

Schedule

Monday – Friday 8:00 AM – 5:00 PM
Rotational Saturdays 9:00 AM – 3:00 PM

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