BARISTA

Location: Scottsdale, AZ | Employment Type: Part-Time

About the Role

The Barista is a team member of the Front of House, responsible for superior customer satisfaction through drink accuracy, efficiency, and upholding company core values. The Barista serves as a role model for company culture, ensuring the highest standards in guest experience, drink quality, and a clean, friendly, and safe environment. This role reports to the Shift Leader and General Manager and requires completion of General Team Member and Barista Training Certifications.

The Barista must fluently speak and write in English to communicate effectively with customers, vendors, and leadership, and maintain professional dress, speech, and behavior at all times.

Responsibilities

• Deliver superior customer service through fast, efficient, and accurate drink production aligned with company standards.
• Continuously test drink products for taste, appearance, and consistency.
• Maintain and clean the barista station, including timely upkeep of machines and equipment.
• Demonstrate in-depth knowledge of the entire drink menu, including ingredients, modifications, allergens, and upcharge costs.
• Educate customers about coffee beans, drinks, and other menu items.
• Support the Front of House team by professionally greeting customers, guiding them through the menu, and processing orders efficiently with a positive attitude.
• Complete Primary and Secondary Responsibilities and Daily Duties at a superior level.
• Maintain composure during high-volume periods to uphold store standards and set a positive example for the team.
• Handle inside, drive-thru, and phone orders as needed.
• Operate a Point of Sale (POS) system and perform duties of other team members when required.
• Follow proper cash handling procedures at all times.
• Address customer complaints and escalate to the Shift Leader or General Manager as needed.
• Maintain confidentiality of company passwords and intellectual property.
• Exhibit a positive, helpful attitude and professional conduct at all times.
• Adhere to all company policies, procedures, systems, and processes.
• Ensure regular and predictable attendance.

Requirements

• 18+ years of age.
• High school graduate.
• Prior customer service experience preferred; prior Barista experience a plus but not required.
• Dependable, honest, trustworthy, and possesses integrity.
• Positive attitude and strong personal drive.
• Courteous, enthusiastic, and willing to learn in a fast-paced environment.
• Exceptional communication and guest service skills.
• Basic math and computer skills; proficiency with Aloha POS preferred but not required.
• Ability to handle multiple tasks efficiently.
• Successful completion of General Team Member and Barista Training Certifications.
• Ability to learn and retain knowledge of company products and procedures.
• Availability to work weekends.
• Reliable transportation.

Physical Demands

• Lifting & Carrying:
  • 1-10 lbs: Continuously (drink items, paper goods, office items, buss tubs).
  • 11-20 lbs: Frequently (water dispenser, small tea jugs, air pots).
  • 21-35 lbs: Occasionally (trash/recycle).
  • 36-50 lbs: Frequently (tea jugs).
  • 51-75 lbs: Never.
• Postures & Movements:
  • Sitting: Never.
  • Standing: Continuously.
  • Walking: Frequently.
  • Bending: Continuously.
  • Squatting: Frequently.
  • Kneeling: Rarely.
  • Crawling: Never.
  • Climbing: Never.
  • Reaching: Frequently.
  • Grasping: Frequently.

Schedule

Scheduled working hours range from Sunday to Saturday, 5:30 AM to 5:30 PM. Shifts vary from 4 to 8 hours in length.

Benefits

In return for your skills and dedication, you will receive a competitive compensation package, opportunities for growth in a challenging and rewarding environment, and the tools to thrive as part of our team.