BARISTA

Location: Scottsdale, AZ • Part-Time

About the role

The Barista is a team member of the Front of House, responsible for superior customer satisfaction through drink accuracy, efficiency, and upholding core values. The Barista reports to the Shift Leader and General Manager, and must complete the D’Lite Team Member Training Program and Barista Training Program. Fluency in English and professional conduct are required.

Responsibilities

• Deliver superior customer service through fast, efficient, and accurate drink production to company standards.
• Continuously test drink products for taste, appearance, and consistency.
• Clean and maintain the barista station, including all machines and equipment.
• Maintain superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate customers about coffee beans, drinks, and other menu items.
• Support the Front of House team by greeting and guiding customers professionally and enthusiastically.
• Complete Primary and Secondary Responsibilities and Daily Duties at a superior level.
• Maintain a calm demeanor during high-volume periods to uphold store standards.
• Handle inside, drive-thru, and phone orders as needed.
• Operate a Point of Sale (POS) system and perform duties of other team members when necessary.
• Follow proper cash handling procedures at all times.
• Address customer complaints and report them to the Shift Leader or General Manager.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude and maintain professional conduct and appearance.
• Adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance.

Schedule

Scheduled working hours range from Sunday to Saturday, 5:30 AM to 5:30 PM, with shifts varying from 4 to 8 hours in length.

Requirements

• 18+ years of age.
• High school graduate.
• Prior customer service experience preferred but not required.
• Prior Barista experience preferred but not required.
• Dependable, honest, trustworthy, and possesses integrity.
• Positive attitude and strong personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced environment.
• Exceptional communication and guest service skills.
• Basic math and computer skills.
• Proficiency on Aloha POS preferred but not required.
• Ability to handle multiple projects simultaneously and efficiently.
• Successful completion of Team Member Training Program and Barista Training Program.
• Ability to learn and maintain knowledge of company products and procedures.
• Availability to work on weekends.
• Reliable transportation.

Physical Demands

• Lifting & Carrying:
  • 1–10 lbs: Continuously (drink items, paper goods, office items, buss tubs).
  • 11–20 lbs: Frequently (water dispenser, small tea jugs, air pots).
  • 21–35 lbs: Occasionally (trash/recycle).
  • 36–50 lbs: Frequently (tea jugs).
  • 51–75 lbs: Never.
• Sitting: Never.
• Standing: Continuously.
• Walking: Frequently.
• Bending: Continuously.
• Squatting: Frequently.
• Kneeling: Rarely.
• Crawling: Never.
• Climbing: Never.
• Reaching: Frequently.
• Grasping: Frequently.

Benefits

In return for your skills and dedication, you will receive a competitive compensation package, opportunities for growth, and a challenging, enriching work environment. You will be empowered to work with the D’Lite team and provided the tools to succeed.