BARISTA

About the Role

The Barista is a key team member of the Front of House, responsible for delivering superior customer satisfaction through drink accuracy, efficiency, and adherence to company core values. This role serves as a role model for D’Lite’s company culture, ensuring the highest standards in guest experience, drink quality, and a clean, friendly, and safe environment. The Barista reports to the Shift Leader and General Manager and must complete the D’Lite Team Member Training Program and Barista Training Program.

Responsibilities

• Provide superior customer service through fast, efficient, and accurate drink production to company standards.
• Continuously test drink products for taste, appearance, and consistency.
• Maintain and clean the barista station, including proper and timely maintenance of all machines and equipment.
• Demonstrate in-depth knowledge of the entire drink menu, including ingredients, modifications, allergens, and upcharge costs.
• Educate customers about coffee beans, drinks, and other menu items.
• Support the Front of House team by greeting customers professionally, guiding them through the menu, and processing orders efficiently with a positive attitude.
• Complete Primary and Secondary Responsibilities and Daily Duties at a superior level.
• Maintain composure during high-volume periods to uphold store standards and set a positive example for the team.
• Handle inside, drive-thru, and phone orders as needed.
• Operate a Point of Sale (POS) system and perform duties of other team members when necessary.
• Follow proper cash handling procedures at all times.
• Address customer complaints and escalate to the Shift Leader or General Manager as needed.
• Maintain confidentiality of company passwords and intellectual property.
• Demonstrate a positive, helpful attitude and professional conduct at all times.
• Adhere to all company policies, procedures, systems, and processes.
• Ensure regular and predictable attendance.

Requirements

• 18+ years of age.
• High school graduate.
• Prior customer service experience preferred but not required.
• Prior Barista experience preferred but not required.
• Dependable, honest, trustworthy, and possesses integrity.
• Positive attitude and strong personal drive.
• Courteous and enthusiastic demeanor.
• Willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication and guest service skills.
• Basic math and computer skills.
• Proficiency on Aloha POS preferred but not required.
• Ability to handle multiple projects simultaneously and efficiently.
• Successful completion of Team Member Training Program and Barista Training Program.
• Ability to learn and retain knowledge of company products and procedures.
• Availability to work weekends.
• Reliable transportation.
• Fluent in spoken and written English to communicate effectively with customers, vendors, and leadership.
• Maintain professional dress, speech, and behavior at all times.

Physical Demands

• Lifting & Carrying:
  • 1-10 lbs: Continuously (drink items, paper goods, office items, buss tubs).
  • 11-20 lbs: Frequently (water dispenser, small tea jugs, air pots).
  • 21-35 lbs: Occasionally (trash/recycle).
  • 36-50 lbs: Frequently (tea jugs).
  • 51-75 lbs: Never.
• Postures & Movements:
  • Sitting: Never.
  • Standing: Continuously.
  • Walking: Frequently.
  • Bending: Continuously.
  • Squatting: Frequently.
  • Kneeling: Rarely.
  • Crawling: Never.
  • Climbing: Never.
  • Reaching: Frequently.
  • Grasping: Frequently.

Schedule

Scheduled working hours range from Sunday to Saturday, 5:30 AM to 5:30 PM, with shifts varying from 4 to 8 hours in length.

Pay

Competitive compensation package.

Benefits

• Opportunity to thrive in a challenging, enriching, and rewarding environment.
• Opportunity for growth during a period of exciting company expansion.
• Empowerment to work collaboratively with the D’Lite team and access to necessary tools.