BARISTA

Location: Scottsdale, AZ | Employment Type: Part-Time

About the role

The Barista is a team member of the Front of House, responsible for superior customer satisfaction through drink accuracy, efficiency, and upholding company core values. This role reports directly to the Shift Leader and General Manager and requires successful completion of both General Team Member and Barista Training Certifications.

Responsibilities

• Deliver superior customer service through fast, efficient, and accurate drink production to company standards.
• Continuously test drink products for taste, appearance, and consistency.
• Maintain and clean the barista station, including proper and timely maintenance of all machines and equipment.
• Demonstrate superior knowledge of the entire drink menu, including ingredients, modifications, allergens, and upcharge costs.
• Educate customers about coffee beans, drinks, and other menu items.
• Support the Front of House team by professionally greeting, guiding, and processing customers with a positive attitude.
• Complete Primary and Secondary Responsibilities and Daily Duties at a superior level.
• Maintain a calm demeanor during high-volume periods to uphold store standards.
• Handle inside, drive-thru, and phone orders as needed.
• Operate a Point of Sale (POS) system and perform duties of other team members when necessary.
• Follow proper cash handling procedures at all times.
• Address customer complaints and report them to the Shift Leader or General Manager.
• Maintain confidentiality of company passwords and intellectual property.
• Demonstrate a positive, helpful attitude and professional conduct at all times.
• Adhere to all company policies, procedures, systems, and processes.
• Ensure regular and predictable attendance.

Requirements

• 18+ years of age.
• High school graduate.
• Prior customer service experience preferred but not required.
• Prior Barista experience preferred but not required.
• Dependable, honest, trustworthy, and possesses integrity.
• Positive attitude and strong personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced environment.
• Exceptional communication and guest service skills.
• Basic math and computer skills.
• Proficiency on Aloha POS preferred but not required.
• Ability to handle multiple projects simultaneously and efficiently.
• Successful completion of General Team Member and Barista Training Certifications.
• Ability to learn and maintain knowledge of company products and procedures.
• Availability to work on weekends.
• Reliable transportation.
• Fluent in spoken and written English.

Physical Demands

• Lifting & Carrying:
  • 1-10 lbs: Continuously (drink items, paper goods, office items, buss tubs).
  • 11-20 lbs: Frequently (water dispenser, small tea jugs, air pots).
  • 21-35 lbs: Occasionally (trash/recycle).
  • 36-50 lbs: Frequently (tea jugs).
  • 51-75 lbs: Never.
• Sitting: Never.
• Standing: Continuously.
• Walking: Frequently.
• Bending: Continuously.
• Squatting: Frequently.
• Kneeling: Rarely.
• Crawling: Never.
• Climbing: Never.
• Reaching: Frequently.
• Grasping: Frequently.

Schedule

Scheduled working hours range from Sunday to Saturday, 5:30 AM to 5:30 PM, with shifts varying from 4 to 8 hours in length.

Benefits

In return for your skills and dedication, you will receive a competitive compensation package, opportunities for growth in a challenging and rewarding environment, and the tools to thrive as part of our team.