Banquet Captain (Multiple Positions)

Duties & Responsibilities

• Responsible for all aspects of assigned events, from preparation to post event clean up.
• Led, trains and motivates banquet staff to ensure efficient and quality service.
• Assigns roles, monitors progress and ensures event meets client expectations.
• Serves as a point of contact for the client and/or host.
• Aids in the training and mentoring of food service staff.
• Greets and welcomes guests, assists with seating and food service.
• Captures and coordinates orders and table service.
• Addresses any unexpected changes such as increases in attendees, changes in dietary restrictions and staffing adjustments.
• Partners with the Event Planning team to ensure exceptional customer service.
• Serves food and beverages to guests efficiently, ensuring proper presentations and timing.
• Identifies and anticipates potential issues during events and proactively resolves them.
• Promptly and professionally addresses customer complaints and works to find a resolution.
• Maintains banquet supplies.
• Ensures all supplies are in good working condition before each event and requests replacements as necessary.
• Ensures safe handling of food and sanitation of equipment.

Knowledge, Skills And Abilities

• Ability to work evenings and weekends.
• Ability to effectively communicate with a different range of clients and colleagues.
• Ability to work in a fast-paced stressful environment.

Physical Requirements

• Ability to move/transport a maximum of 40lbs.

Minimum Qualifications

• High school diploma or high school diploma equivalency is required.
• Five years of relevant experience, or equivalent combination of education and work experience.
• Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications

• FLSANon-Exempt
• Full Time/Part TimeFull Time
• Number of Hours Worked per Week40
• Job FTE1.0
• Work CalendarFiscal
• Job CategoryCulinary
• Benefits EligibleYes - Full Benefits
• Compensation Typehourly rate
• Grade3
• Compensation GuidanceThe Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
• Career Stream and LevelOC3
• Job FamilyCatering and Banquet Services
• Job FunctionCulinary
• Type of criminal background check required:Name-based criminal background check (non-security sensitive)
• Number of Vacancies2
• Target Hire DateExpected End Date
• Contact Information for CandidatesHR-Auxiliaries@arizona.edu

Documents Needed to Apply

• Resume

Special Instructions to Applicant

• Notice of Availability of the Annual Security and Fire Safety Report