Banquet Captain (Part Time)

About the role

Legends Global, the leader in privately managed public assembly facilities, is seeking a Part-Time Banquet Captain at the Oklahoma City Convention Center. This position is responsible for supervision and coordination of banquet servers, ensuring prompt food service and high guest satisfaction.

Responsibilities

• Supervise and coordinate activities of banquet servers during banquets.
• Stay in contact with the host (on-site contact) throughout the event to ensure guest satisfaction.
• Communicate effectively, both verbally and in writing, in English.
• Make quick and accurate decisions.
• Consult with Banquet Manager regarding serving arrangements and additional employees and equipment required.
• Meet with Chef on Duty at the start of every shift to review banquet event orders.
• Meet with clients prior to the event to review menu and itinerary.
• Anticipate and respond to customer needs promptly.
• Motivate staff, resolve conflicts, and exceed guest expectations.
• Conduct lineup with staff at the start of each shift.
• Inspect uniforms, menus, and event itineraries, and provide training.
• Prepare Captain's Reports detailing the function and comments from the host.
• Promote and maintain the highest level of customer service.
• Determine when a guest should not receive additional alcoholic beverages.
• Inspect function space before the event to ensure cleanliness, organization, and ambiance.
• Ensure food is correctly garnished and arranged.
• Carry out responsibilities in accordance with organization policies and applicable laws.
• Ensure front and back of the house are maintained in a clean and orderly fashion.
• Complete all paperwork and closing duties in accordance with departmental standards.
• Notify Manager when supplies are low.
• Provide feedback on staff performance to manager and report disciplinary problems.
• Foster a cooperative working climate and maximize productivity and employee morale.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED
• One year's experience as a banquet server or banquet captain
• Food Handler's and Alcohol Awareness Certificate preferred
• Previous supervisory experience preferred

Skills and Abilities

• Ability to prioritize multiple projects and meet strict deadlines
• Ability to work under minimal supervision
• Ability to work flexible hours, including nights, weekends, and holidays
• Professional attitude and appearance
• Computer skills to perform basic tasks

Physical Demands

• Regularly move around the facility
• Stand for long hours during events
• Talk and hear
• Work inside or outside of the building, as needed by events