Banking Advisor (Northampton and Hadley)

General Statement of Duties

The Banking Advisor (BA) will perform platform duties as required to ensure smooth branch operations. The BA is expected to provide single point-of-contact service whenever possible giving the customer an unparalleled experience. Depending on the branch size, the BA may have supervisory responsibilities.

Essential Job Responsibilities

• Required to provide unparalleled customer service during each interaction through a high level of professionalism both in person and on the phone
• Will partner with other lines of business in making quality customer referrals
• Contributes to building a positive team environment
• Responsible for compliance and understanding of the Bank's policies, procedures, and legal guidelines, both new and existing
• Assumes responsibility for self-improvement through training courses (internal and external) as well as personal curiosity and inquisitiveness
• Required to work with management to bring in new business through relationship-based selling which will help achieve personal sales goals
• Process routine transactions as requested by customers such as deposits, withdrawals, payments and issuing official items behind the teller line as required by branch needs
• Process all routine customer requests including but not limited to wires, fraud, debit cards, research, and new accounts (consumer and small business: checking, savings, certificates of deposit, and money markets)
• Will be responsible for meeting individual sales and service goals
• Advises customers on how our products and services can meet their financial needs
• Additional responsibility, as needed by office, will be assigned by manager

Desired Experience & Skills

• Internal candidates: Must be a Teller 2 with "Meets Expectations" on previous performance review
• 1+ years of experience in a sales environment with a solid track record (including cross selling)
• 1+ years of banking or financial services experience
• 1+ year(s) experience in cash handling position that involved customer service
• Great interpersonal and communication (written and oral) skills