Back Parts Counter Sales 1 - HOLT Truck Centers

About the role

The Back Parts Counter Sales Representative is responsible for ordering new parts, staging parts, inspecting parts, and returning parts/cores in support of the Service Department. This position also assists with completing inventory functions and maintaining the cleanliness of the parts warehouse.

The incumbent is expected to model the following practices daily: demonstrate alignment with the company's mission and core values, collaborate with key internal and external resources, and participate in ongoing self-development.

Responsibilities

• Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with the company’s Vision, Values, and Mission.
• Ensure appropriate parts are available and order as necessary for the service department.
• Cross-reference non-OEM parts needs to utilize existing inventory.
• Utilize a network of vendors to procure parts, price compare, and determine the best available lead-time.
• Maintain healthy vendor relationships to ensure prompt processing of invoices, credits, cores, and warranty parts.
• Assist with maintaining parts inventory and cleanliness of the warehouse.
• Process credits as needed.
• Assist parts counter and will-call customers.
• Deliver parts as needed to designated technicians or bays.
• Perform parts inventory functions, including daily bin and cycle counts, putting up stock orders, receiving and acknowledging parts back orders, and pick/pack/shipment of all parts orders.
• Assume turn-in after-hour call-out rotation to assist customers with after-hour needs, measured by adherence to schedule, call-out reports, and customer feedback.
• Work beyond scheduled hours as required by workload and customer needs, including on-call rotation where applicable.
• Work safely at all times and adhere to all applicable safety policies; comply with all company policies, procedures, and standards.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• No experience required; up to two years of work-related experience preferred.
• Willingness to be trained to operate a conventional forklift.
• Valid driver’s license required.

Skills

• Knowledge and proficiency with current computer software such as Procede, Microsoft Office applications (Excel and Word).
• Planning and organizing skills to prioritize and plan work activities; use time efficiently; plan for additional resources.
• Knowledge of safe work procedures and practices.
• Verbal and written communication skills.
• Ability to maintain high-level communication with the service department on the status of part orders.
• Ability to work independently and as part of a team.
• Exceptional customer service skills.
• Operation and control skills of equipment or systems.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to read, write, and understand information.
• Ability to meet deadlines and work under fast-paced, time-constraining circumstances.
• Ability to maintain good relationships with customers and co-workers.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

Physical Requirements

• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue.
• Significant amount of time standing and walking.
• Minimal amount of time kneeling, crouching, stooping, climbing, crawling, balancing, and reaching.
• Constant movement and use of hands; requires good manual dexterity.
• Communicates with customers, service personnel, and co-workers.
• Routinely reacts to visual, auditory, and other signals including alarms and instructions; visually inspects work.
• Occasionally lifts and moves materials and equipment up to 50 lbs.

Work Environment

• Regularly works indoors.
• Occasionally works outdoors.
• Exposure to sounds and noise levels that are distracting or uncomfortable.
• Requires wearing common protective or safety equipment.

Travel

• Minimal training-related travel required.
• Daily travel will vary depending on vendor parts pick-up, delivering parts to customers, and field technicians in a company vehicle.