Parts Counter Sales 2 - HOLT Truck Centers

About the role

This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent is expected to model the following practices daily: demonstrate alignment with the company's mission and core business values, collaborate with key internal/external resources, and participate in ongoing self-development.

Responsibilities

• Model, promote, reinforce, and reward the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with the company’s Vision, Values, and Mission.
• Complete all parts transactions for internal/external customers accurately, timely, and supportively to ensure customer satisfaction, measured by manager observation, customer feedback surveys, return rate, and achievement of department goals.
• Participate in all sales programs sponsored by Holt and other suppliers that promote sales through incentives and meet or exceed specified objectives, measured by program administrators.
• Maintain current product information systems and update new product information, measured by management observation and attendance records at new product update and safety meetings.
• Assume turn-in after-hour call-out rotation to assist customers with after-hours needs, measured by adherence to the set schedule, call-out reports provided to management by the answering service, and customer feedback.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required.
• Minimum 3-5 years of customer service experience required.
• Parts store experience highly desired.
• Valid driver’s license required.
• Must be able to obtain forklift certification.

Skills

• Well-organized and detail-oriented.
• Strong phone and interpersonal skills.
• Proficient with computers; experience with a computerized parts management system highly desired.
• Capable of working in a fast-paced environment.
• Excellent attendance and work performance.
• Self-motivated with a high commitment to completing tasks in a timely manner.

Schedule

Up to 5% travel may be required.

Physical Requirements

• Extended periods in a stationary position.
• Occasional movement inside the office to access office equipment and files.
• Frequent communication with others to exchange accurate information.
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Occasionally moves materials or equipment weighing up to 10 lbs.

Work Environment

• Generally performed in a professional office environment.
• Frequently works at a fast pace with unscheduled interruptions.