Parts Counter Sales Representative 2 - HOLT Truck Centers

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Given text: Department: HOLT Truck (TRUCK) Employment Type: Full Time Location: HTT - Pflugerville Reporting To: Donnie Johnson Description This position is responsible for Communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent in this position is expected to model the following practices daily: Demonstrate alignment with the company's mission and core business values; Collaborate with key internal/external resources; Participate in ongoing self-development. Essential Functions Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission. Complete all parts transaction for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction, as measured by manager observation and customer feedback surveys. Also, to be measured by return rate, and achievement of department goals.Participate in all sales programs sponsored by Holt and other suppliers that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.Products information systems kept current and new product information is updated. To be measured by management observation and attendance records at new product update meetings, safety meetings.Assume turn in after-hour call out rotation to assist customers in after-hours call out needs. To be measured by adherence to set schedule and call out report provided to management by the answering service, and customer feedback.Performs other duties assigned. Knowledge, Skills, And Abilities Demonstrate well-organized skills.Demonstrate good phone and people skills.Must be proficient with computers. Experience with a computerized parts management system highly desired.Must be capable of working in a fast-paced environment.Demonstrate excellent attention to detail.Must have excellent attendance and work performance.Must be self-motivated with a high commitment to completing tasks in a timely manner. Requirements Education and Experience: High School diploma or GED required.Minimum 3-5 years of customer service experience required. Parts store experience highly desired. Must have a valid drivers' license.Must be able to obtain forklift certification. Supervisory Responsibilities None Travel Up to 5% Physical Requirements This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.This role frequently communicates with others, must be able to exchange accurate information in these situations.This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Occasionally moves materials or equipment weighing up to 10 lbs. Work Environment This job is generally performed in a professional office environment.Frequently works at fast pace with unscheduled interruptions. Disclaimer Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed. We need to extract sections: About the role (maybe description), Responsibilities (essential functions), Requirements (education/experience, travel, supervisory responsibilities), Qualifications (maybe knowledge, skills, abilities?), Skills (maybe knowledge, skills, abilities?), Benefits (none), Pay (none), Schedule (none). We should only include sections with real specific content. We have: - About the role: The description paragraph: "This position is responsible for Communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent in this position is expected to model the following practices daily: Demonstrate alignment with the company's mission and core business values; Collaborate with key internal/external resources; Participate in ongoing self-development." We can put that as

. - Responsibilities: Essential Functions list: multiple bullet points. We can extract each as

. List: 1. Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission. 2. Complete all parts transaction for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction, as measured by manager observation and customer feedback surveys. Also, to be measured by return rate, and achievement of department goals. 3. Participate in all sales programs sponsored by Holt and other suppliers that promote sales through incentives and meet or exceed specified objectives as measured by program administrators. 4. Products information systems kept current and new product information is updated. To be measured by management observation and attendance records at new product update meetings, safety meetings. 5. Assume turn in after-hour call out rotation to assist customers in after-hours call out needs. To be measured by adherence to set schedule and call out report provided to management by the answering service, and customer feedback. 6. Performs other duties assigned. We need to ensure we preserve all info. - Requirements: Education and Experience: High School diploma or GED required. Minimum 3-5 years of customer service experience required. Parts store experience highly desired. Must have a valid drivers' license. Must be able to obtain forklift certification. Supervisory Responsibilities None. Travel Up to 5%. We could combine into a

list. - Knowledge, Skills, And Abilities: list: Demonstrate well-organized skills. Demonstrate good phone and people skills. Must be proficient with computers. Experience with a computerized parts management system highly desired. Must be capable of working in a fast-paced environment. Demonstrate excellent attention to detail. Must have excellent attendance and work performance. Must be self-motivated with a high commitment to completing tasks in a timely manner. We could put under Skills section. - Qualifications: maybe combine Education/Experience and Knowledge/Skills? But we have separate sections: Requirements (education/experience) and Skills (knowledge, skills, abilities). Qualifications maybe not needed if no distinct content. The posting didn't have a separate "Qualifications" heading; we have "Requirements" and "Knowledge, Skills, And Abilities". So we can treat "Requirements" as education/experience, and "Skills" as KSAs. No separate Qualifications needed. - Benefits: none mentioned. So omit. - Pay: none mentioned. Omit. - Schedule: none specific; only mention travel up to 5% and after-hours call out rotation but not schedule details. So omit. We also have Department, Employment Type, Location, Reporting To. These are metadata; we can fold into a short

maybe. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a

with Department: HOLT Truck (TRUCK); Employment Type: Full Time; Location: HTT - Pflugerville; Reporting To: Donnie Johnson. We must not repeat job title as heading (none given). So output HTML fragment. Structure:

Department: HOLT Truck (TRUCK); Employment Type: Full Time; Location: HTT - Pflugerville; Reporting To: Donnie Johnson.

About the role

This position is responsible for Communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent in this position is expected to model the following practices daily: Demonstrate alignment with the company's mission and core business values; Collaborate with key internal/external resources; Participate in ongoing self-development.

Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Complete all parts transaction for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction, as measured by manager observation and customer feedback surveys. Also, to be measured by return rate, and achievement of department goals.
• Participate in all sales programs sponsored by Holt and other suppliers that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Products information systems kept current and new product information is updated. To be measured by management observation and attendance records at new product update meetings, safety meetings.
• Assume turn in after-hour call out rotation to assist customers in after-hours call out needs. To be measured by adherence to set schedule and call out report provided to management by the answering service, and customer feedback.
• Performs other duties assigned.

Requirements

• High School diploma or GED required.
• Minimum 3-5 years of customer service experience required.
• Parts store experience highly desired.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.
• Supervisory Responsibilities: None.
• Travel: Up to 5%.

Skills

• Demonstrate well-organized skills.
• Demonstrate good phone and people skills.
• Must be proficient with computers.
• Experience with a computerized parts management system highly desired.
• Must be capable of working in a fast-paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.
We should not include Benefits, Pay, Schedule sections. Check for any repeated lines: we removed boilerplate like disclaimer. Also removed "Physical Requirements" and "Work Environment" maybe? Those are substantive? They describe physical requirements and work environment. Should we include them? The instruction: "Prefer a few substantive sections over many thin ones." But we could include them under a section like "Working Conditions" but not in the prescribed headings. The allowed headings are only those listed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we cannot add a new heading like "Physical Requirements". We could fold that info into Requirements or Skills? Probably not appropriate. But we could include them under Requirements as additional bullet points? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include physical requirements and work environment somewhere. Since we cannot create new headings, we could add them under Requirements as extra list items, or maybe under Skills? But they are not skills. Better to add them under Requirements as they are job requirements. However, the heading "Requirements" is already used for education/experience etc. We can add more items under that same
. That would preserve info. Similarly, Work Environment could be added under Requirements as well, or maybe under About the role? But better to keep under Requirements. Thus we extend Requirements list with: - Physical Requirements: This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc. - This role frequently communicates with others, must be able to exchange accurate information in these situations. - This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. - Occasionally moves materials or equipment weighing up to 10 lbs. - Work Environment: This job is generally performed in a professional office environment. - Frequently works at fast pace with unscheduled interruptions. We need to ensure we don't create filler like "not specified". All are specific. Now check for any other sections: "Disclaimer" we removed. Now ensure no repeated lines: we have not duplicated. Now output HTML fragment.