Parts Counter Sales Representative

About the role

Job Type Full-time Description Tidewater Fleet Supply / TNT Parts is looking for a knowledgeable, customer-focused Parts Counter Sales Representative to join our team. Our Parts Counter team is often the first point of contact for our customers. Whether they're calling in, walking through the door, or trying to track down a hard-to-find part, we're looking for someone who can listen to what the customer needs, identify the right solution, and get them back to work as quickly as possible. The ideal candidate has experience with heavy-duty truck, automotive, fleet, or industrial parts and enjoys working in a fast-paced environment where no two days are exactly the same.

What Success Looks Like: A successful Parts Counter Representative becomes someone customers know they can depend on. That means providing fast, accurate, and knowledgeable service; finding the right part the first time; taking ownership of customer requests from start to finish; following up instead of waiting for the customer to call back; building relationships that keep customers coming back; recognizing opportunities to increase sales and gross profit; working as part of the branch team to get customers what they need; and continuing to improve product and application knowledge.

Why Join Tidewater Fleet Supply / TNT Parts? Our customers depend on us to keep their trucks, fleets, and equipment working. That means our Parts Counter team plays an important role in everything we do. We're looking for people who enjoy solving problems, learning products, building customer relationships, and being part of a team. If you have parts experience and take pride in getting customers what they need, we'd like to talk with you.

Responsibilities

• Assist customers at the counter, over the phone, and through electronic inquiries with their parts needs.
• Identify and locate the correct parts based on customer descriptions, vehicle or equipment information, part numbers, and application.
• Provide accurate pricing, availability, quotes, and product information.
• Process customer orders, invoices, returns, warranties, and other transactions accurately.
• Help customers identify alternative products when their first choice isn't available.
• Locate and source non-stocked or hard-to-find parts when necessary.
• Process buyouts and coordinate with Purchasing and other locations to meet customer needs.
• Recommend related products and additional items that can save the customer time and help complete the repair.
• Look for opportunities to increase sales through cross-selling, up-selling, and promotional products without sacrificing customer service.
• Follow up on open quotes, backorders, special orders, and customer requests.
• Communicate with customers regarding order status, availability, delivery expectations, and changes.
• Work closely with Outside Sales, Purchasing, Warehouse, and Delivery teams to provide a smooth customer experience.
• Build strong relationships with customers and learn their businesses, equipment, and purchasing needs.
• Help resolve customer concerns quickly and professionally.
• Maintain accurate customer and account information in company systems.
• Keep the counter, showroom, and parts areas clean, organized, and customer-ready.
• Assist with stocking, inventory, and other branch responsibilities as needed.
• Perform other duties as assigned.

Requirements

• Heavy-duty truck, automotive aftermarket, fleet, equipment, or related parts experience preferred.
• A current