Parts Counter Sales Representative 2 - HOLT Truck Centers

About the role

This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.

Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction, as measured by manager observation and customer feedback surveys.
• To be measured by return rate, and achievement of department goals.
• Participate in all sales programs sponsored by Holt and other suppliers that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Products information systems kept current and new product information is updated. To be measured by management observation and attendance records at new product update meetings, safety meetings.
• Assume turn-in after-hour call-out rotation to assist customers in after-hours call-out needs. To be measured by adherence to set schedule and call-out report provided to management by the answering service, and customer feedback.

Requirements

• Demonstrate well-organized skills.
• Demonstrate good phone and people skills.
• Must be proficient with computers.
• Experience with a computerized parts management system highly desired.
• Must be capable of working in a fast-paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.

Qualifications

• High School diploma or GED required.
• Minimum 3-5 years of customer service experience required.
• Parts store experience highly desired.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.

Skills

• Knowledgeable with standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Benefits

N/A

Pay

N/A

Schedule

N/A

Physical Requirements

• Extended periods in a stationary position.
• Occasional movement inside the office to access office equipment and files, etc.
• Frequent communication with others.
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Occasionally moves materials or equipment weighing up to 10 lbs.

Travel

Up to 5%

Work Environment

• Generally performed in a professional office environment.
• Frequently works at a fast pace with unscheduled interruptions.