Back Counter Parts Sales

About the role

Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is seeking a Back Counter Salesperson to join their team in Fairbanks, AK. This role thrives in a positive, high-energy environment where you’ll be the go-to person for parts sales, supporting both customers and the service department.

Responsibilities

• Work closely with the Service Department to ensure a high level of parts support is delivered.
• Research, source, and price parts for service repairs.
• Determine parts needs using literature, computer programs, and parts knowledge.
• Pull parts and stage them for service technicians and customers.
• Maintain knowledge of products, services, parts, and associated costs.
• Complete all necessary paperwork for each transaction accurately and timely.
• Provide relief for front counter parts members, including responding to customers in person or by telephone, and providing quotes or estimates.
• Process credits, make adjustments, and monitor restocking charges on all parts sales.
• Perform shipping/receiving and warehouse duties as assigned.

Requirements

• Self-motivated with the ability to work independently for most of your shift.
• Knowledge of Class 8 Truck parts.
• Experience with ECAT or a similar program is preferred.
• At least one year of experience in parts sales or as a diesel technician.
• Ability to communicate effectively with customers by telephone and in person to sell parts and services.
• Excellent customer service and problem-solving skills.
• Above-average organizational skills.
• Cash handling experience.
• Ability to lift heavy items, sometimes over 100 lbs, but often over 40 lbs.
• Knowledge of parts inventory is preferred.
• Ability to operate pallet jacks and forklifts (training is available).

Pay

$25–28/hour (depending on experience).

Benefits

• Competitive pay based on skills, training, and experience.
• 401(k) & Roth 401(k) Retirement Plans with Company Match.
• Medical, Dental, Vision, and Prescription Insurance.
• Flexible Spending Accounts (Flex Plans).
• Life Insurance; Short- and Long-Term Disability Insurance.
• Employee Assistance Program.
• Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays (80 hours of vacation in the first year, prorated for new hires; 1 hour of sick leave for every 30 hours worked; 7 paid holidays per year). Vacation time increases with seniority.
• Advancement opportunities with a focus on promoting from within.
• Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience.
• Access to the largest equipment and parts inventory in the West.
• Open-door policy where your voice is heard and opinions matter.
• Training and mentoring to prepare you for your role and continued skill growth.