Back Counter Parts Sales

About the role

Join Pape Machinery, the premier capital equipment dealer in the West, as a Back Counter Parts Sales team member. Work in a positive, high-energy environment where you’ll be the go-to person for customers and service departments. We invest in your growth through robust training programs and continuous support, offering competitive compensation, exceptional benefits, and a strong work-life balance.

Responsibilities

• Work closely with the Service Department to ensure a high level of parts support.
• Research, source, and price parts for service repairs.
• Determine parts needs using literature, computer programs, and parts knowledge.
• Pull parts and stage them for service technicians and customers.
• Maintain knowledge of products, services, parts, and associated costs.
• Complete all necessary paperwork for each transaction accurately and timely.
• Provide relief for front counter parts members, including responding to customers in person or by telephone, and providing quotes or estimates.
• Process credits, make adjustments, and monitor restocking charges on all parts sales.
• Perform shipping/receiving and warehouse duties as assigned.
• Operate pallet jacks and forklifts (training available).

Requirements

• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced, team-oriented environment.
• Strong communication skills (telephone, email, and in-person) to sell company parts and services.
• Parts Department and invoicing experience preferred.
• Above-average organizational skills.
• Excellent computer skills, including Microsoft Office Suites, with the ability to learn new programs quickly.
• Ability to lift up to 50 pounds.

Pay

$21.19–$29.66 per hour, depending on experience.

Benefits

• Competitive pay based on skills, training, and experience.
• 401(k) & Roth 401(k) Retirement Plans with company match.
• Medical, dental, vision, and prescription insurance.
• Flexible Spending Accounts (Flex Plans).
• Life insurance, short- and long-term disability insurance.
• Employee Assistance Program.
• Online and instructor-led training, plus tuition reimbursement for training programs.
• Progressive vacation plans: 80 hours of vacation (prorated for new hires), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays annually. Vacation time increases with seniority.
• Advancement opportunities with a focus on promoting from within.
• Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience.
• Access to the largest equipment and parts inventory in the West.
• Open-door policy where your voice is heard and opinions matter.
• Training and mentoring to prepare you for your role and continued skill growth.