Back Counter Parts Sales

About the Role

Peterson Cat has a need for a Back Counter Parts Salesperson at our Medford, OR location. This position provides customer assistance to the service department by researching, pricing, locating, and delivery of parts.

Responsibilities

• Understand and interpret walk-in and telephone customer parts requests.
• Make high value recommendations to customers relating to parts and service needs.
• Maintain a mutually beneficial relationship with both established and new customers.
• Maintain a working knowledge of company products, services, and parts including the costs of each.
• Complete all necessary transaction documents in a timely and accurate manner.
• Fill parts orders for shop and field technicians that may require determining the correct part and/or part numbers by using DBS, CDK, company software and other information resources.
• Order parts from manufacturers or outside vendors by preparing purchase orders and other appropriate purchase documents.
• Process return parts from service department or customers issuing credit memos and restocking parts.
• Keep service department informed on the status of any back ordered items.
• Assist service department in preparing quotes by researching and pricing parts.
• Operate lift truck or use hand truck to move, convey, or hoist shipments from shipping and receiving platform to trucks, storage, or work areas.
• Maintain punctual, regular, and predictable attendance.
• Assist in other department activities as assigned by the supervisor.
• May be required to work overtime.

Requirements

• High school diploma or general education degree (GED).
• A minimum of two years of experience in parts or sales, preferably in a heavy industrial environment; or equivalent combination of education and experience.

Benefits

Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. A drug screen and background check is required.