Back Office Manager

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better.

Responsibilities

• Lead a team of HR professionals and provide guidance, coaching, and mentorship to ensure effective performance
• Manage the day-to-day operations of the HR Shared Services Back Office team, including onboarding, off-boarding, Samsung U, training, and reporting
• Ensure that all HR services are delivered in a timely, accurate, and professional manner
• Provide change management and process improvement recommendations
• Continuously improve HR processes and procedures to ensure efficiency and effectiveness
• Ensure compliance with all legal and regulatory requirements, including data privacy and security
• Collaborate with other HR teams and subsidiaries to ensure alignment of HR services
• Develop and maintain positive relationships with employees, managers, and other stakeholders
• Motivate the team to achieve organizational goals
• Present best practices and recommendations for expanded use to management and subsidiaries
• Empower team members with skills to improve their confidence, knowledge, and communication skills
• Conduct training of team members to maximize their potential
• Ability and willingness to back-up, support, and fill in for any member on the team

Requirements

• Bachelor's degree in related field preferred, and 4+ years of related work experience required
• Strong knowledge of HR policies, procedures, and best practices
• Experience in HR Shared Services or Service Center environment
• Strong leadership, management, and coaching skills
• Excellent written and verbal communication skills
• Strong problem-solving, analytical, and critical thinking abilities
• Proficient in Microsoft Office, HRIS, and other HR technology
• Strong attention to detail and ability to manage multiple tasks and priorities

Benefits

• Medical, Dental, Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• MBO bonus compensation, based on company, division, and individual performance