AVP Financial Advocacy

About the role

The role is for an Associate Vice President of Financial Advocacy at Providence, a leading healthcare provider. This hybrid role focuses on regulatory compliance, strategic decision-making, and leadership across the system.

Responsibilities

• Collaborate with key stakeholders across Providence to develop and execute plans for financial assistance and health equity.
• Lead proactive internal auditing to ensure adherence to all federal and state regulations, including IRS 501(r) compliance.
• Act as an internal and external Subject Matter Expert (SME) on complex, high-risk regulatory matters that impact reputational risk.
• Oversee Patient Financial Counseling functions, including the insourcing of the Medicaid eligibility program and vendor strategy.
• Set strategic and performance goals for the departments, monitor results, and drive process improvement.
• Lead and participate in innovation and automation initiatives to improve caregiver workflow and patient experience.
• Develop and maintain a high-performance team, ensuring staffing levels meet budget, and all staff are fully trained, certified, and empowered to achieve performance and quality targets.
• Foster a culture of compliance, continuous improvement, and professional development within the team.
• Ensure timely and appropriate communication to employees, patients, and stakeholders about organizational changes.
• Manage employee engagement and morale during periods of profound organizational change.

Requirements

Minimum of 10 years of experience in a revenue cycle leadership role, with at least 10 years in revenue cycle, financial assistance, and/or financial advocacy operations. 5 years of experience in state or federal regulatory matters, including investigations.

Qualifications

• Bachelor’s Degree in a relevant field; Master’s Degree in Business Administration, Healthcare Administration, Public Administration, or a related field preferred.
• Strong demonstrated ability to build relationships and coordinate with Chief Executives and Division CFOs on AG and regulatory matters.
• Effective leadership, organizational skills, and a high degree of initiative.
• In-depth knowledge of state and federal regulations and third-party contracts pertaining to healthcare reimbursement and collection processes.

Skills

• Strategic Visionary: Set strategy and standards for Financial Assistance and Financial Advocacy programs across all Providence ministries.
• Regulatory Expert: Collaborate closely with Providence Legal and outside counsel to maintain policy compliance and interpret new or draft regulations.
• Operational Leader: Oversee Patient Financial Counseling functions, including the insourcing of the Medicaid eligibility program and vendor strategy.
• Innovation Driver: Lead and participate in innovation and automation initiatives to improve caregiver workflow and patient experience.
• Team Builder: Develop and maintain a high-performance team, ensuring staffing levels meet budget, and all staff are fully trained, certified, and empowered to achieve performance and quality targets.
• Change Manager: Ensure timely and appropriate communication to employees, patients, and stakeholders about organizational changes.

Benefits

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.

Pay

The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Schedule

This role is full-time and works in a hybrid schedule.