AVP, Central Operations Services

Primary Responsibilities

• Direct oversight of Central work team(s) based onshore and offshore across the life cycle of a policy.
• May include process areas such as Submission Intake, Compliance Operations, Workers’ Compensation Services, Motor Vehicle Reporting/Filings, Client Notification, Issuance, Consumer Complaints Handling, Producer Appointments, Claims Adjuster Licensing, Policy Rating, Policy & Endorsement Issuance, Coverage Specific Data Processing, Other Business Operations Support as needed.
• Lead and manage assigned Central Operations teams with focus on production levels, service level agreements, quality, and cost.
• Grow the efficiency of existing organizational processes and procedures through continuous improvement and implementation of technology solutions.
• Ensures Service Level Agreements are measured and met throughout delivery team.
• Actively pursue strategic and operational objectives to meet business goals.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum of 5 years of experience in operations management, preferably within the insurance industry.
• Experience with Lean principles and methodology.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency in Microsoft Office Suite.

Benefits

Arch offers a comprehensive benefits package that includes:

• Multiple medical plans plus dental, vision and prescription drug coverage;
• A competitive 401k with generous matching;
• PTO beginning at 20 days per year;
• Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer;
• Basic Life and AD&D Insurance as well as Short and Long-Term Disability;
• Paid Parental Leave of up to 10 weeks;
• Student Loan Assistance and Tuition Reimbursement;
• Backup Child and Elder Care;
• and more.

Pay

The base salary range for this position is $111,300 - $172,700/year. Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs.