AVP, Central Operations Services

Primary Responsibilities

• Direct oversight of Central work team(s) based onshore and offshore across the life cycle of a policy.
• May include process areas such as Submission Intake, Compliance Operations, Workers’ Compensation Services, Motor Vehicle Reporting/Filings, Client Notification, Issuance, Consumer Complaints Handling, Producer Appointments, Claims Adjuster Licensing, Policy Rating, Policy & Endorsement Issuance, Coverage Specific Data Processing, Other Business Operations Support as needed.
• Lead and manage assigned Central Operations teams with focus on production levels, service level agreements, quality, and cost.
• Grow the efficiency of existing organizational processes and procedures through continuous improvement and implementation of technology solutions.
• Ensure Service Level Agreements are measured and met throughout delivery team.
• Actively pursue strategic and operational objectives to meet business goals.

Qualifications

The ideal candidate will have:

• A minimum of 5 years of experience in operations management, preferably in a similar role within a large insurance organization.
• Proven ability to lead and manage teams, with a track record of improving operational efficiency and effectiveness.
• Strong understanding of Lean principles and methodologies, with experience applying these principles to improve processes and procedures.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders.
• Experience with project management tools and techniques, including Agile methodologies.
• Knowledge of regulatory requirements related to insurance operations.
• Ability to work independently and under minimal supervision.
• Proficiency in Microsoft Office Suite and other relevant software tools.

Benefits

• Multiple medical plans plus dental, vision and prescription drug coverage.
• A competitive 401k with generous matching.
• Paid time off beginning at 20 days per year.
• Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off.
• Basic Life and AD&D Insurance as well as Short and Long-Term Disability.
• Paid Parental Leave of up to 10 weeks.
• Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care.
• More details available on the company's benefits page.

Pay

The base salary range for this position is $111,300 - $172,700/year, with total individual compensation taking into account a variety of factors including geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs.