AVP, Central Operations Services

Primary Responsibilities

• Direct oversight of Central work team(s) based onshore and offshore across the life cycle of a policy.
• May include process areas such as Submission Intake, Compliance Operations, Workers’ Compensation Services, Motor Vehicle Reporting/Filings, Client Notification, Issuance, Consumer Complaints Handling, Producer Appointments, Claims Adjuster Licensing, Policy Rating, Policy & Endorsement Issuance, Coverage Specific Data Processing, Other Business Operations Support as needed.
• Lead and manage assigned Central Operations teams with focus on production levels, service level agreements, quality, and cost.
• Grow the efficiency of existing organizational processes and procedures through continuous improvement and implementation of technology solutions.
• Ensure Service Level Agreements are measured and met throughout delivery team.
• Actively pursue strategic and operational objectives to meet business goals.

Qualifications

Expertise in LEAN principles and methodology.

Experience managing a portfolio of Operations Centers, preferably in US branch offices and the Philippines.

Proven ability to lead and manage teams, focusing on production levels, service level agreements, quality, and cost.

Strong problem-solving skills and an innovative mindset.

Ability to work independently under guidance from the VP, providing subject matter expertise in establishing and maintaining an Operational Center of Excellence.

Knowledge of relevant industry standards and best practices.

Strong communication and interpersonal skills to collaborate effectively with internal stakeholders.

Proficiency in using technology solutions to improve operational efficiency.

Experience with data processing and handling policies and endorsements.

Understanding of regulatory requirements and compliance operations.

Experience in claims management and consumer complaints handling.

Knowledge of motor vehicle reporting and client notification systems.

Ability to handle multiple tasks and prioritize accordingly.

Strong analytical skills to assess current state and identify areas for improvement.

Experience in policy rating and licensing processes.

Experience in coverage-specific data processing.

Experience in other business operations support roles as needed.

Benefits

Arch offers a comprehensive benefits package including:

• Multiple medical plans plus dental, vision, and prescription drug coverage
• A competitive 401k with generous matching
• PTO beginning at 20 days per year
• Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
• Basic Life and AD&D Insurance as well as Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement
• Backup Child and Elder Care
• and more

Pay

The base salary range for this position is $111,300 - $172,700/year.

Schedule

The schedule for this position is not specified in the job posting.