Automotive Service BDC

Daily Responsibilities

• Follow up on all dealership manifest and opportunities lists.
• Answers inbound service calls – and provides additional support to the Service Advisor Team.
• Makes outbound calls following up on previously declined service work and scheduling appointments.
• Makes customer service survey follow up calls.
• Contacts all no-shows to reschedule missed appointments.
• Provides customer updates on special-order parts status, appointment reminders, and recall campaigns.
• Supports advisors by engaging customers in the service drive - greeting, checking in and directing to their advisor.
• Other tasks as assigned.

Requirements

• Communication is the most important skill in this role as it contributes to relationship building with customers.
• Must be able to communicate effectively across multiple customer touch points: including phone calls, video, text messages, in person visits and email.
• Previous BDC experience is preferred but not required.
• High school diploma or equivalent.
• Previous experience in retail sales / customer service 2-3 years.
• Commitment to customer education and community support.
• Must be comfortable working with multiple systems including social media, texting and microsoft products.
• DMS (Dealer management software) experience preferred.