Automotive Service BDC Agent

About the role

Big Star Cadillac, a Ken Garff Automotive Dealership, is seeking an Automotive Service BDC (Business Development Center) Representative who aligns with our core values and acts with respect, intelligence, greatness, honesty, and teamwork. As part of our team, you’ll help us become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers.

Responsibilities

• Answer all customer calls promptly and professionally
• Determine customer’s primary concern and schedule the necessary appointment
• Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company’s standards of professionalism and integrity

Requirements

• Previous inbound/outbound customer service, call center, or sales experience a plus
• Proficient computer skills, ability to manage multiple systems, and ability to type 40+ WPM
• Must be energetic, enthusiastic, and team-oriented
• Strong customer service skills: problem-solving and communication (written and verbal)
• Strong record of positive customer satisfaction
• High School Diploma or equivalent
• Must be 18 years or older and authorized to work in the U.S.

Benefits

• Paid training and real career growth
• Competitive compensation package
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service, and More!