Automotive Service BDC Agent

About Toyota of Olympia

Toyota of Olympia is a premier Toyota dealership dedicated to providing exceptional automotive experiences to customers. Known for its commitment to customer service and a wide selection of high-quality vehicles, the dealership aims to exceed customer expectations.

Service BDC Agent

We are seeking a professional, energetic, and customer-focused Service BDC Agent to join our growing service team. This role involves handling inbound and outbound service calls, scheduling and confirming appointments, following up with customers, and creating a positive customer experience.

• Handle inbound and outbound service calls professionally and efficiently
• Schedule and confirm service appointments
• Follow up with customers regarding declined services, missed appointments, maintenance reminders, and retention campaigns
• Respond to customer inquiries through phone, text, email, and online platforms
• Help create a positive and welcoming customer experience from the very first interaction
• Work closely with Service Advisors and management to support daily workflow and appointment flow
• Maintain accurate customer records and appointment information
• Help drive service retention and customer satisfaction through proactive communication and follow-through
• Meet daily activity, appointment, and performance goals

Requirements

• Excellent communication and customer service skills
• Positive energy and professionalism in every interaction
• Highly organized and able to multitask effectively
• Thrives in a fast-paced, team-oriented environment
• Dependable, motivated, and coachable
• Understands the importance of urgency and follow-through
• Stays calm and professional during busy periods
• Enjoys helping people and building relationships
• Performance-driven with a strong customer-first mindset

Qualifications

• Previous BDC, call center, customer service, or dealership experience preferred
• Automotive service experience is a plus
• Strong verbal and written communication skills
• Comfortable with phones, texting, email communication, and CRM systems
• Strong organizational and multitasking abilities
• Positive attitude and strong work ethic
• Reynolds & Reynolds experience preferred
• Ability to work collaboratively in a team-focused environment
• Professional demeanor and appearance
• High-volume Toyota dealership with strong customer retention
• State-of-the-art facility and service department
• Team-oriented and supportive work environment

Benefits

• Medical, dental, vision, life insurance, and 401(k)
• Paid vacation and holidays
• $18.00-$20.00 / hour
• Employee vehicle purchase program
• Ongoing training and growth opportunities
• Leadership team focused on employee development and customer experience

Schedule

This role is full-time, in-person based at Toyota of Olympia in Tumwater, WA. Some evenings or weekends may be required based on business needs.