Automotive BDC agent
Executive Kia · Wallingford, CT · Today
ManagementFull-time
What We Offer
- 5-Day Work Week
- Excellent compensation plans with bonuses/incentives
- Paid Time Off/Vacation
- Medical, Dental & Vision Insurance
- 401k Program
- Paid Life Insurance
- Professional/Respectful Work Environment
- Advancement Opportunities
- Ongoing Training & Development
- Employee vehicle purchase plans
- Discounts on products and services
What You’ll Do
- Answer customer calls and establish follow-ups with sales appointments
- Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Utilize CRM tracking system daily
- Participate in team and process development sessions—maintaining positive relationships with teammates, sales teams, and dealership management
Keys to Success
- Previous customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license