Automotive Service Department BDC Agent
Dimmitt Chevrolet · Clearwater, FL · 3 days ago
Business DevelopmentFull-time
Responsibilities
- Makes outbound calls to remind customers of scheduled services, recalls, and upcoming maintenance
- Answers inbound calls to schedule and confirm appointments
- Verifies customer and vehicle information in the dealership’s system
- Communicates clearly and professionally with customers and service staff
- Follows up after service visits to ensure customer satisfaction
- Tracks and documents call results and appointment details accurately
Preferred Qualifications
- Experience With General Motors (GM) Dealership Operations
- Preferred Proficiency with CDK Global (ADP) or similar dealership management system
- Strong communication and customer service skills
- Ability to work efficiently in a fast-paced environment
- Prior automotive call center or customer service experience is a plus