Service Agent

About the role

Join a dynamic team at PGT Trucking where you'll play a crucial role in providing exceptional service to our customers. We are seeking a Service Agent who is passionate about delivering top-notch customer service and reliability.

Responsibilities

• Handle incoming calls and emails from customers promptly and professionally.
• Resolve customer issues and complaints efficiently.
• Ensure all customer interactions are courteous and respectful.
• Follow up with customers to ensure their needs are met and to gather feedback.
• Update customer records and maintain accurate information.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work flexible hours including evenings and weekends.
• Proficient in Microsoft Office Suite.
• Valid driver’s license and good driving record.

Qualifications

• Experience in customer service preferred but not required.
• Strong problem-solving skills.
• Positive attitude and willingness to learn.

Skills

• Customer service skills.
• Communication skills.
• Time management.
• Problem-solving skills.

Benefits

At PGT Trucking, we offer a competitive benefits package that includes:

• Health insurance options.
• Paid time off.
• Professional development opportunities.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may include evenings and weekends.

Application Instructions

To apply, please fill out the application form and indicate your preferred method of communication.

Sign up for job alerts to stay updated on new opportunities.