Service Agent

Location: Irving, TX — on-site | Job Type: Full-Time

About Us

Evolution Mechanical and Controls is a mechanical services company built on delivering reliable, high-quality service — and an outstanding customer experience — to the commercial customers who depend on us. As part of the Modigent family of companies, we combine local, hands-on expertise with the resources and stability of a larger organization.

About The Role

The Service Agent owns the day-to-day service coordination process — from receiving the initial service request through dispatch, purchasing, job review, and billing. You'll be the customer's main point of contact throughout their service call, and a key connector between customers, technicians, Service Managers, and the Account Manager/Estimator team. This role is a great fit for someone who enjoys taking ownership, can make sound, independent decisions in a fast-paced environment, and takes pride in keeping the customer informed and well cared for at every step.

Responsibilities

• Serve as the primary point of contact for incoming service requests, triaging and prioritizing based on urgency
• Set up new customers and properties in our field service management system
• Create and dispatch service jobs, coordinating technician assignments with the Service Manager
• Issue purchase orders to technicians and vendors
• Fulfill purchase orders and track receipts within our field service management system
• Coordinate scheduling and return visits with customers and technicians
• Review completed jobs for accuracy and completeness before billing
• Route jobs for manager review or escalate to the quoting team when needed
• Review and bill completed jobs in our field service management system, ensuring accurate, timely, and customer-friendly invoicing
• Serve as a steady, responsive point of contact for customers, technicians, and the broader service team
• Support the service team with other duties as needed, always with the customer experience in mind

Requirements

• A genuine passion for customer service and creating a positive experience for everyone you interact with
• Prior experience in service coordination, dispatch, or a similar operations role — experience as a Service Agent Assistant or in a comparable support role is a plus
• Comfort making independent decisions and exercising sound judgment in a fast-paced environment
• Comfort learning and navigating field service management, CRM, or ERP-adjacent software
• Experience with field service management, AP automation, or expense management software is a plus, but not required — we'll train the right person
• Strong phone and written communication skills, with a warm, professional customer service approach
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment without losing sight of the customer
• A proactive, team-oriented attitude
• Experience with invoicing, purchase orders, or billing is a plus, but not required

Benefits

• Be part of a growing, established company backed by Modigent, with room to grow as we expand
• Collaborative, supportive team environment
• Opportunity to develop skills across service coordination, purchasing, and billing
• Defined career paths, with opportunities for advancement as you build your experience with the company
• 401(k) retirement plan to help you save and plan for the future
• Comprehensive health, dental, and vision insurance coverage
• 80 hours of paid time off (PTO) per year to rest, recharge, and handle life outside of work