Automotive Service BDC Toyota

Key Responsibilities

• Serve as the first point of contact for service guests—responding to inquiries and confidently scheduling appointments that keep our team running smoothly.
• Proactively follow up with customers regarding upcoming service needs or overdue appointments—ensuring no one slips through the cracks.
• Keep detailed, accurate records within our CRM system to support seamless communication and track customer interactions.
• Collaborate closely with teammates, service advisors, and dealership management—building strong working relationships that elevate the service experience.
• Participate in team improvement sessions to share ideas, refine processes, and drive efficiency across the board.

Qualifications

• Dependable, self-motivated, and ready to contribute with a thoughtful, collaborative mindset.
• Strong communication and organizational skills, paired with a warm, people-first approach to every interaction.
• A genuine listener who brings empathy and understanding to customer conversations.
• Comfortable navigating fast-paced environments with focus and grace, always keeping service quality at the forefront.
• At least one year of experience in customer service or telephone support—you know how to handle real-world conversations with ease.
• Friendly, approachable, and someone who fosters a positive, team-oriented atmosphere.
• Open to feedback and committed to ongoing growth—you see every experience as an opportunity to improve.
• Familiarity with DMS—technically confident and multitasking-ready, you stay organized even when things get busy.
• Bilingual proficiency in Spanish is a plus—enabling stronger communication and support for our diverse customer base.

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within