Automotive BDC Service

Responsibilities

• Answer customer inquiries and schedule service appointments
• Follow up with customers on upcoming or overdue service needs
• Maintain accurate records using the CRM tracking system
• Foster positive relationships with teammates, service teams, and dealership management
• Participate in team and process development sessions to enhance efficiency

Qualifications

• Reliable, self-motivated, and ambitious mindset preferred
• Excellent communication, interpersonal, and organizational skills
• Strong listening and empathy skills to support customer interactions
• Ability to thrive in a fast-paced, results-driven environment
• Minimum of one year of customer-facing service or telephone support experience
• Friendly, enthusiastic, and dependable with a positive, team-oriented attitude
• Open to constructive feedback for ongoing growth and development
• Strong computer and multitasking skills

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans