Automotive Service BDC Associate

About the role

This role is the first point of contact for customers scheduling maintenance, repairs, recalls, and warranty work, and it plays a direct role in how customers experience the dealership.

Responsibilities

• Schedule service appointments for maintenance, repairs, recalls, and warranty work across inbound calls, emails, texts, and online inquiries
• Confirm upcoming appointments and follow up on missed or declined visits
• Conduct outbound calls to support service campaigns, maintenance reminders, and customer retention efforts
• Document customer interactions and appointment details accurately in the CRM/DMS
• Cook up smooth customer handoffs with service advisors and management
• Answer customer questions related to scheduling, service hours, and dealership processes
• Deliver a professional, consistent experience at every customer touchpoint

Requirements

• Prior BDC, call center, customer service, or automotive dealership experience preferred (minimum 1 year)
• Confident verbal and written communication skills, with strong phone presence
• Comfortable working with CRM and DMS systems
• Organized, process-oriented, and able to manage multiple follow-ups without losing details
• Self-motivated and dependable with consistent attendance
• Valid driver's license with a clean driving record
• High school diploma or equivalent required

Qualifications

• Must be able to pass a background check and pre-employment drug screening

Skills

• Strong communication skills
• Ability to manage multiple tasks efficiently
• Proficiency with CRM and DMS systems

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off & Holidays
• Employee discounts on vehicles, parts & service
• Career advancement opportunities within the dealership

Pay

Competitive pay at $16.50/hour

Schedule

Set weekly schedule:

• Monday 8:30am-2pm
• Wednesday 12pm-6pm
• Friday 11am-4:30pm
• Saturday 7am-4pm

Earnhardt Ford is an Equal Opportunity Employer.